Frequently Asked Questions
Everything you need to know about shopping The Line by K.
When will my order ship?
Orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary based on your location and selected shipping method.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I determine my size?
Each product page includes a specific size guide and fit notes. Our pieces are generally true to size, but we recommend checking the measurements to ensure the perfect fit for each unique silhouette.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination. Please note that the customer is responsible for any applicable customs fees.
Can I modify or cancel my order?
Once an order is placed, we begin processing it immediately to ensure fast delivery. Therefore, we are unable to guarantee modifications or cancellations. Please contact our support team as soon as possible for assistance.
How should I care for my garments?
To maintain the quality of our signature fabrics, we recommend following the specific care instructions on the internal garment label. Most items benefit from hand washing in cold water or dry cleaning.